Tuesday, August 18, 2009

Hiring a Carpet Stretcher...More Difficult Than You Can Imagine

So, my livingroom and diningroom connect to each other in my townhouse. For a couple of years now, there were about 3 places that the carpet kind of had some bumps or parts where the carpet came up a little in ridges I guess you could say. 
So about 2 weeks ago I got my carpets cleaned...nice! And that same day I called a carpet stretcher guy to come and stretch the carpet. Seems simple enough, right? NOT. So it was a Friday I got my carpets cleaned. The CSG (carpet stretcher guy) said he would come that following Saturday. at 10am to be specific. Oh yeah, I thought! Finally.
The CSG called me Saturday morning at about 10:10 am. Saying he couldn't make it. Sigh. But could he come on Sunday. Nope. Don't purposefully like to have others work on Sundays for me. So he said, "how about saturday night at 5pm?" OK by me. So again I made sure I was home at 5pm... Got another phone call from the CSG..."Yes, so sorry, but I still can't make it...are you sure sunday won't work?" Nope. So then we set up an appointment for the next week. This time I was again waiting and waiting and finally broke down and called him because he did not show again. No answer. Sigh. Note the frustration building up.... So a while later I called him again and he said his van broke down and was in the shop and that all his contact info was in his van. So I gave him my info again and we set up an appointment. Again, the day came and the time. No, he did not come again. So this time I did not call him and actually got kind of emotional over it. Why do the CSGs of the world forsake me I pleaded?
So I looked up a CS company on the internet, and after calling a couple of people in that company, they said that their CSG has disappeared. Is that odd or what? But they kindly referred me to another carpet company and I called and got an appointment made for this last weekend at 5pm. Oh yes, finally? Will it actually happen? So 5pm comes...no sign of the CSG. Finally at 20 after I called. Turns out that CSG doesn't normally write down the appointments...so once again, I was starting to hyperventilate...kidding but I had a right too I would think. Anyway they called the CSG and he got to my house about 50 minutes after my appointment time, stretched my carpet, and charged me only $50 instead of the regular $75. And my carpet looks so nice too. And I am happy to report I am beginning to breathe normally now....

5 comments:

Laura said...

What a mess! I'd be tempted to lodge a complaint with the BBB about that first guy. Great way to run a business. I'm glad it finally got done and that you can breathe again.

Lori Sume said...

the thing is, i know the first guy quincy is a nice guy. i think he needs a secretary. he even called the morning of the day i got it done finally and said he promised he would come that day or the next. i did call him back and left a message that it was being taken care of. so he has good intentions...just not good at organization... or scheduling i guess.

Julie Baldwin said...

AAAHHH!!!!!! Things like that drive me nuts! AAHHH!!!!

The Tregeagles said...

What a nightmare. We need a carpet stretcher at our new place and now I'm scared to call and get someone like that. :)

Christy said...

Lori! Next time you need any help with carpet anything...call Darrell or Joel. They both work at Zero Rez right now, but I am sure that either one of them could work something out to come out on their own time and clean, stretch, patch, whatever your carpets! Kevin also has his own carpet company. The Karren's are here for your carpet needs!

Christy